Florist Penge Returns & Complaints Policy
Our Promise: Fresh Flower Guarantee in Penge
At Florist Penge, we take pride in delivering only the freshest, most beautiful flowers to our customers across Penge and the surrounding areas. As a trusted local florist serving households and businesses nearby, your satisfaction is at the heart of what we do. Our Fresh Flower Guarantee ensures that every bouquet leaving our shop meets the highest standards of quality and freshness.
Damaged-on-Arrival and Freshness Window Policy
We carefully package all our arrangements to arrive in pristine condition. If, however, your flowers are damaged on arrival, or do not appear fresh, please inform us as soon as possible. For your peace of mind, we offer a 48-hour freshness window from the time of delivery. If you feel your flowers have not arrived at their best, notify us within this period so we can make it right.
Refunds & Replacement Options
Your happiness with your order is our main priority. If your flowers are damaged or fail to meet our freshness guarantee within the specified window, you are entitled to choose between:
- Full Replacement: We will arrange for a new bouquet to be delivered to your specified address in Penge at the next available time.
- Full Refund: If you would prefer, we can process a full refund—no questions asked.
To help us best resolve your issue, please keep the original flowers and packaging for our records, and provide photographs where possible. This allows us to improve our service and deliver only the best to our loyal customers.
How to Raise a Complaint
We value the trust you place in Florist Penge. If you wish to make a complaint, we strive to handle each concern promptly and fairly. Here’s how our complaints process works:
- Initial Contact: Reach out with your order details and a description of your issue as soon as you can. The more information you provide, the quicker we can assist you.
- Investigation: Our team will review your complaint, examining any photos and details you’ve submitted, and may contact you for further information if necessary.
- Resolution: We aim to resolve complaints—including replacements or refunds—within three working days, ensuring a swift and satisfactory outcome.
We take every complaint seriously and use your feedback to continually improve our service. Rest assured, every customer concern helps us maintain our reputation for genuine care and exceptional quality in the Penge community.
Trusted Local Florist for Penge Households & Businesses
Florist Penge is dedicated to providing a dependable, friendly, and straightforward service to all our customers—whether you’re sending flowers to a loved one or enhancing your local business spaces. Our returns, refunds, and complaints policy is crafted to guarantee you complete peace of mind with every order. When you choose us, you’re choosing a florist that truly cares about delighting the Penge neighbourhood with fresh, beautiful blooms, every single time.
