Important Purchase Terms for Flower Delivery in Penge

E-Commerce Terms & Conditions for Florist Penge

Terms & Conditions for Online Flower Delivery: Florist Penge Customers

Welcome to Florist Penge’s online store. The following Terms & Conditions (T&Cs) govern the use of our website, the order process, payments, cancellations, liability, and related aspects of purchasing flowers and related gifts from our e-commerce platform. By placing an order for flower delivery in Penge or the surrounding areas, you agree to these terms. If you have any questions about the below, please contact us before placing your order.

1. About Florist Penge

Florist Penge is a UK-based florist providing fresh flower arrangements, bouquets, and gifts available for online order and delivery across Penge and nearby areas. We commit to delivering excellent service and products for all our customers. These T&Cs apply whether you are ordering from within Penge itself or from any surrounding area covered by our delivery service.

2. Order Process

All orders for flower delivery in Penge are placed through our secure website. We display a range of available products with descriptions and prices, which may change from time to time. While we do our utmost to ensure product descriptions, images, and prices are accurate, errors or omissions may occasionally occur.

To place an order, customers must:

Browse our selection and add desired items to the basket.
Proceed to checkout and enter required recipient and delivery details.
Review the order summary, including products, delivery date, and address for delivery in Penge or surrounding locations.
Confirm acceptance of these Terms & Conditions.
Provide valid payment information to complete your order.

After you place an order, Florist Penge will send an automated confirmation acknowledging receipt of your order. Please note, this is not acceptance of your order, but confirmation we have received it. Acceptance occurs when we dispatch your flower arrangement for delivery.

3. Product Availability and Substitution

All products are subject to availability. In the event that we cannot supply a particular item or flower type, we reserve the right to substitute it with another of equal or greater value and similar style. If a key item requires substitution, we shall make reasonable efforts to contact you using the details provided at checkout. If timely contact is not possible, we will proceed with an appropriate substitution to ensure delivery is not delayed.

4. Payments

Payment in full is required at the time of placing your order. Florist Penge accepts various payment methods, including most major credit and debit cards via our secure payment gateway. The total order cost includes the price of your chosen products and, where applicable, delivery charges. Orders will not be processed until payment is successfully received.

All prices are given in UK pounds sterling and include VAT where applicable. We reserve the right to change our prices at any time, although such changes will not affect orders already placed and accepted.

5. Delivery Policy

Florist Penge provides flower delivery across Penge and its surrounding areas, as specified on our website. Deliveries are typically made on your selected date within our operating hours. While we strive to ensure timely and efficient delivery, delivery times are estimates and not guaranteed.

It is the customer’s responsibility to provide accurate delivery details, including recipient name, address, and a contact number. We cannot accept liability for failed deliveries arising from incorrect or incomplete information.

If no one is available at the delivery address, our driver may leave the flowers in a safe place, with a neighbour, or will follow any specific delivery instructions provided at checkout. Notification will be left for the recipient where possible. Delivery may be attempted again at our discretion, but further charges may apply.

6. Cancellations & Amendments

You may amend or cancel your order for flower delivery in Penge provided that you give us reasonable notice.

To cancel or amend an order, please contact us as soon as possible after placing your order and at least 24 hours before the scheduled delivery date.
Orders for same-day delivery may be processed immediately upon receipt; in such cases, it may not be possible to cancel or amend your order.
If cancellation occurs after preparation or dispatch, a refund may not be offered as the fresh flowers or goods will already be on route or created to order.

In the unlikely event that we are unable to fulfil your order due to circumstances beyond our control, we will notify you as soon as possible and provide a full refund for any items not delivered.

7. Returns, Refunds & Complaints

We take pride in the quality and freshness of our flowers. If the delivered product does not meet expectations due to non-delivery, damage in transit, or does not match your order, please contact us within 24 hours of receipt with photographic evidence where appropriate.

Subject to our assessment, we may offer a replacement, partial or full refund, or alternative resolution. Please note, as flowers are perishable goods and arranged to order, we do not offer refunds for changes of mind or dissatisfaction based on personal preference where products match their description and are delivered in suitable condition.

For any complaints, we aim to respond and resolve the matter promptly and fairly. Please provide full order details and clear reasons for your complaint when contacting us.

8. Liability

Florist Penge’s total liability for any loss, damage, or claim arising from or in connection with any order (whether for negligence, breach of contract, or otherwise) will be limited to the value of the goods ordered.

We do not accept liability for any indirect, consequential, or special losses, nor for any failure or delay in performing our obligations where such failure or delay results from events or circumstances outside our reasonable control, including but not limited to: adverse weather, transportation delays, or force majeure events.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that may not be lawfully excluded or limited under applicable UK law.

9. Personal Data and Data Protection

By placing an order for online flower delivery with Florist Penge, you consent to the collection and processing of your personal data (such as contact and delivery information) for the purposes of fulfilling your order, processing payment, and delivering customer service. We are committed to respecting your privacy and protecting your information in accordance with current legal requirements.

10. Intellectual Property

All website content, including photographs, designs, branding, and text, are the intellectual property of Florist Penge or our licensors. You may not reproduce or use any part of the website content for commercial purposes without express permission.

11. Amendments to These Terms

Florist Penge reserves the right to update or amend these Terms & Conditions at any time. Any changes will be effective upon posting to our website. We recommend checking these terms periodically for updates. Your continued use of our services constitutes acceptance of any revised terms applicable at the time of your order.

12. Governing Law & Jurisdiction

These Terms & Conditions, any orders placed with Florist Penge, and any dispute or claim arising therefrom, will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute rising from or in connection with these Terms & Conditions or your use of our website and services.

13. Applicability of Terms

These Terms & Conditions apply to all customers placing orders for online flower delivery with Florist Penge, whether delivery is within Penge itself or any of the surrounding areas we serve. By placing your order you confirm that you have read, understood, and agree to be bound by these terms.

Thank you for choosing Florist Penge for your floral arrangements and gifts. We appreciate your trust in our service.